Keeping children
safe to learn.

Everyone representing The Alphabet is expected to behave responsibly and treat children and families with care, patience and respect.

• Children must always be treated with dignity and kindness.
• Physical, emotional or verbal abuse is not acceptable.
• Educators must maintain appropriate professional boundaries.
• Bullying, harassment and discriminatory behaviour are not tolerated.
• Information shared by families is handled responsibly.

Online learning should feel just as safe and respectful as learning in person. We take reasonable steps to keep virtual interactions appropriate and secure.

• Online sessions are conducted through appropriate digital platforms.
• Access to classes and learning spaces should be limited to authorised participants.
• Communication with children remains age-appropriate and professional.
• Personal contact details should not be shared unnecessarily.
• Any session recording, where applicable, should have a clear educational or safeguarding purpose.

Parents and guardians play an important role in a child's learning and well-being. We encourage open, appropriate communication with families.

• Parents can raise questions or concerns about their child's experience.
• Appropriate updates may be shared regarding learning and participation.
• Parents are encouraged to tell us about concerns that may affect their child's safety.
• We aim to work collaboratively with families when concerns arise.

If a parent, guardian, learner or educator has a concern relating to a child's safety or inappropriate conduct, we encourage it to be brought to our attention promptly.

• Concerns should be shared as soon as reasonably possible.
• Reports will be treated seriously and handled with appropriate discretion.
• Relevant information will be reviewed so that appropriate action can be considered.
• Where necessary, suitable corrective or disciplinary steps may be taken.

Child safety is an ongoing responsibility. We aim to review our practices and improve them as our programs, technology and understanding of safeguarding develop.

• Feedback from families and educators is welcomed.
• We aim to learn from concerns and improve our processes.
• Safety considerations remain part of our program development.
• We encourage a culture where concerns can be raised respectfully.

Creating a safe learning environment is not the responsibility of one person alone. It depends on everyone involved in a child's learning journey.

• Educators are expected to follow professional boundaries.
• Parents are encouraged to communicate concerns openly.
• Children should be encouraged to speak when something feels wrong.
• Everyone should contribute to a respectful learning environment.